FAQ
Product Safety
For Adult Use Only. This jewelry is designed for adults and is not intended for children under 16 years of age. Contains small parts and decorative elements that may pose a choking hazard.
Shipping & Production
Q: Do you ship internationally?
Q: How long will it take to make my order?
A: Because our jewelry is made-to-order, our standard production timeline is 2–3 business days before shipping.
Note: Production timelines for custom items and wholesale orders will vary.
Q: How do I track my order?
A: Once your item is packaged and shipped, you will receive a shipping confirmation email. This email contains your tracking link so you can follow its journey.
Orders, Changes & Cancellations
Q: Can I change or cancel my order?
A: Yes, but you must contact us at nat@papillionera.com within 2 hours of placing your order. Because items are made-to-order, we cannot stop production or make modifications after this 2-hour window.
Sizing & Fit
Q: What sizes are your rings?
A: Our rings are available as either a fixed size 6 or in an adjustable size style. Please check the individual product description carefully before purchasing to ensure it fits your needs.
Returns, Refunds & Exchanges
Q: What is your return and exchange policy?
A: You can request an exchange or return within 30 days of receiving your item.
- For general returns/exchanges: The buyer is responsible for all return shipping costs.
- When refunds are issued: Refunds are processed after the item is safely returned to us.
Q: What happens if my item arrives damaged?
A: If your item arrives damaged, we will reimburse your return shipping costs and repair the item for you. Please contact us immediately at nat@papillionera.com upon delivery so we can assist you.
Repairs
Q: Do you offer jewelry repairs?
A: Yes. We cover the cost and shipping for repairs if an item arrives damaged. For any other aftermarket repairs (wear and tear over time), please contact us at nat@papillionera.com so we can evaluate the piece and determine what is needed.